FREQUENTLY ASKED QUESTIONS:
WHAT IS A "FAT TIRE" ELECTRIC BICYCLE/ EBIKE?
A “Fat Tire” e-bike is an electric bicycle paired with larger width tires. These tires are typically at least 4 inches thick and used to easily navigate through sand, gravel and mud, which regular style mountain bike tires cannot.
WHAT IS YOUR REFUND/RETURN POLICY FOR E-BIKES?
We offer no-questions-asked refunds to all customers within 14 days of your bike purchase. Our products are guaranteed to satisfy. If you are not completely happy with your purchase you may return it for a money back guarantee! All you pay is return shipping.
HOW EASY IS OUR E-BIKE ASSEMBLY?
Very! Our bikes come pre-packaged in sections with step-by-step instructions on how to assemble your product. Most people are able to assemble their e-bike by themselves, however if you feel you cannot do this, no worries – Velofix – a mobile bike shop with technicians nationwide.
If you have any additional questions, we are here to help! We provide technical support so assembly questions, just call us at (818) 436-6047
HOW LONG DOES THE BATTERY LAST ON AN ELECTRIC BICYCLE/ EBIKE?
Typically, electric bicycle travel time is measured in distance. Our bikes can travel 20-40 miles on a single charge. However, there are factors that play into this, such as: battery wattage, brand and size as well as motor wattage, bike frame weight and passenger weight.
Our bikes have considered all of these factors, which is why we chose Samsung batteries, powerful motors and use of lightweight frame materials when designing our e-bikes.
Travel Distance: 20-40 miles
Our Bike Charge Time: 4-6 Hours
Samsung Battery Life: 1000 Charges
HOW SAFE ARE ELECTRIC BICYCLES / E-BIKES?
If ridden responsibly, electric bicycles are very safe indeed, and can be ridden in place of cars for commuting as well as recreationally.
Something to consider is that electric bikes are not as powerful as a motorcycle or dirt bike, we use what is called “pedal assist” which was designed to give the passenger additional power for longer commutes and to pick up speed for those uphill battles. Therefore, they do not go as fast as traditional gas-powered motorized scooters or motorcycles, but e-bikes can still get up to a top speed of around 20-28 miles per hour.
Best practices for e-bike safety include:
- Wear a helmet every time you ride – it is the law!
- Use common sense and be aware of your surroundings.
- Get to know your e-bike before you travel in busy areas, such as main streets with other vehicles.